Returns Policy

RETURN OF MERCHANDISE

The full amount (excluding the shipping fee, and taxes, if any) will be credited in the same format as the original form of payment if the returned item is postmarked within 14 calendar days of the shipping date on the proof of purchase and accompanied by the original return form.

After 14 calendar days, all merchandises are not eligible for return.

Unless otherwise stipulates by law, the original order’s shipping fee and taxes, if any, are non-refundable.

PROCESSING FEE

Under our Return and Refund Policy, a processing fee of HKD 50 will be charged for each domestic return. A processing fee will be deducted from the amount to be refunded for any items returned with the respective return codes.

METHOD FOR RETURNS

To return by mail, please contact Customer Assistance to generate a return label.

Hong Kong SAR: (+852) 2178 2039

Email: customerservicehk@calvinklein.com

 

As a convenience to our customers, you may also return products purchased at calvinklein.com in selected Calvin Klein stores listed below and the processing fee will be waived.

 

Time Square Calvin Klein Jeans (Address: Shop 617 - 618, Six Floor, Times Square, 1 Matheson Street, Causeway Bay, Hong Kong)

 

Cityplaza Calvin Klein Underwear and Calvin Klein Performance (Address: Shop 031 & 033, G/F, Cityplaza, 18 Taikoo Shing Road, Island East, Hong Kong)

 

Harbour City Calvin Klein Jeans (Address: Shop 2520-2521, Second Floor, Harbour City Gateway Arcade, 3-27 Canton Road, Tsim Sha Tsui, Kowloon)

 

Harbour City Calvin Klein Underwear (Address: Shop 2501A & B, Harbour City Gateway Arcade, 3-27 Canton Road, Tsim Sha Tsui, Kowloon)


Festival Walk Calvin Klein Jeans (Address: Shop 10, UG/F, Festival Walk, 80 Tat Chee Avenue, Kowloon Tong, Kowloon)

 

Element Calvin Klein Jeans (Address: Shop 2071, Second Floor, Elements, 1 Austin Road West, Tsim Sha Tsui, Kowloon)

 

New Town Plaza Calvin Klein Jeans (Address: Shop 401-402, Fourth Floor, New Town Plaza 1, Shatin, New Territories)

 

Citygate Calvin Klein Underwear (Address: Shop 206, Second Floor, Citygate Outlets, 20 Tat Tung Road, Tung Chung, New Territories)

 

Citygate Calvin Klein Jeans (Address: Shop 226A, 2/F, Citygate Outlet, 20 Tat Tung Road, Tung Chung, New Territories)

 

In order for our stores to properly process your calvinklein.com return you must present your order receipt. You’ll receive a refund email notification and will be refunded within 15 to 21 business days by the same method you used to pay if the conditions of return are met.

ITEM CONDITION

Returned items must be in new and resalable condition.

Returned items that have been damaged, soiled, washed, worn or altered will be returned to the Customer.

Sale items being sold at a discount of 50% or more, fragrance, swimwear, underwear bottoms (men’s, women’s and kid’s), socks and earrings are not eligible for an exchange or refund and will be sent back to the customer.

OTHER CONDITIONS

No exchange service is available for purchased made through the Website.

Items purchased at Calvin Klein stores cannot be returned or exchanged online.

Please allow 10 to 15 business days for your return to be delivered to Hong Kong SAR and processed. You will receive an email notification upon completion of the return processing.

ORDER CANCELLATION

If you would like to cancel your order before it is shipped, please contact Customer Assistance and provide your Order Number. All items in the order will be cancelled. Partial cancellation on individual items will not be accepted.

For more details, kindly refer to the Terms and Conditions.